Frameworks for Problem Discovery
By Juan Carlos
The Setup
Choosing the right problem is more important than finding the best solution. If you donāt pick the right issue, you waste time implementing unwanted or unneeded actions. Take a couple of steps back, ensure enough time is given to isolate the problem and proceed confidently to solutions.
The Approach
- Assess your tools and figure out if you rely on one too heavily.
- Unravel each problem to see its merit and whether it is worthy of pursuing.
- Recognize that information or data is a map of reality and not actual. Review those imperfections.
- Utilize hypothetical situations to examine a problemās outcome.
āThe Latticework
- Maslowās Hammer asks you to be wise with the tools you use or fall into regularly.
- Second Order Thinking asks you to look beneath the surface.
- The Map is not the Territory notes; a map is not reality. It represents a territory. A map is symbolic, a model of reality.
- Thought Experiments are imaginary scenarios where a hypothesis is examined to understand its outcome.
āThe Deep Dive
āMaslowās Hammerā
āIf you only have a hammer, then everything looks like a nail. Folks mistakenly use Maslowās Hammer by applying a familiar solution to every problem. Over-relying on one tool comes at the expense of employing a more suitable one. āMan with a hammerā syndrome is a subconscious process where individuals return to solutions that have worked previously without thought or hesitation instead of considering options.
āSecond Order Thinkingā
āDonāt search for a solution by thinking linearly; consider outcomes you donāt want to occur first. So, think about how things can go wrong rather than plot a one-year plan meticulously. Figure out how you or the idea will fail so you donāt end up there. By inverting a problem, you can better understand what you donāt want to happen and avoid adverse effects you would have otherwise invited. Thinking forwards is additive and solutions-oriented, whereas thinking backward is subtractive and seeks to remove missteps. Using inversion, youāll shine a light on roadblocks that are not immediately apparent.
āThe Map is Not the Territoryā
āA map is not reality; it represents a territory. In this context, a map is symbolic, a model of reality, and can even describe a moment in time that has passed. Maps are not perfect, which is purposefully so, as they reduce the Territory. Similarly, our minds create maps of reality; though the Territory exists beyond our minds, we construct it within ourselves. In that sense, maps help parse information. For example, a map can look similar to what it describes or use different structures to visualize the Territory.
āThought Experimentā
āAn imaginary scenario where a hypothesis, principle, or theory is examined to understand the outcomes. Narratives are often an easier route to understanding a complex problem, and thought experiments capitalize on this by using analogy to drive comprehension. Someone without previous experience in an industry can quickly learn a challenging idea and connect it to what they know. It generates new information by restructuring and reordering data from a new perspective. Thought experiments validate an existing theory, question an existing theory, create a new theory, and refute a current theory. They communicate complex theories accessibly, spark ideas, and promote speculation.